UnleashGo™ Frequently Asked Questions (FAQ)
Welcome to UnleashGo™! If you don’t see your question here, reach us anytime at info@unleashgo.com or on our Contact Us page. We’re here to help!
1. What makes UnleashGo™ different?
UnleashGo™ is built by dog parents, for dog parents—offering practical, reliable gear for calmer walks, safer outings, and real-life adventures. Our products are tested for durability and comfort, so you can focus on making memories, not managing mishaps.
2. What products do you offer?
We specialize in active dog essentials:
No-pull harnesses
Hands-free and reflective leashes
Travel bowls and car safety gear
Custom (POD) accessories
Digital guides for better walks and adventures
3. Which payment methods are accepted?
We accept all major credit and debit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.
4. How does order processing work?
Once your order is placed and payment is confirmed, we will:
Double-check details and any custom requests
Inspect each product for quality
Carefully package for safe delivery. Processing usually takes 1–4 business days.
5. How long does shipping take?
US, Canada, UK, EU: Estimated 10–15 business days after processing
Other locations: 10–20 business days Shipping times may vary by season and location. We’ll keep you updated every step of the way!
6. How do I track my order?
We send a shipping confirmation with a tracking number as soon as your order is on its way. Track your package any time on our [Order Tracking Page].
7. Do you offer free shipping?
We regularly feature free shipping promotions and special offers. Check our homepage or sign up for our newsletter for the latest deals.
8. What’s your return & exchange policy?
If you’re not completely satisfied, you have 30 days from delivery to request a return or exchange. See our [Returns & Exchanges Policy] for full details.
9. Can I cancel or change my order?
If your order hasn’t shipped yet, you can cancel or update it within 12 hours by emailing info@unleashgo.com. We’ll do our best to help!
10. Will your products fit my dog?
Absolutely! We offer a range of sizes and provide detailed sizing charts on each product page. If you need help, just reach out—we’re always here to assist with fit and recommendations.
11. Are your products safe for outdoor adventures and travel?
Yes! Our gear is designed for real-world use—whether you’re walking, hiking, or traveling. Many items feature reflective materials and safety enhancements for your peace of mind.
12. How do I contact customer support?
Email us anytime at info@unleashgo.com or use our Contact Us page. Our team is here to support you and your pup, every step of the way.
Thank you for trusting UnleashGo™. We’re honored to be part of your daily adventures.