Shipping policy

Last updated: August 2, 2026

This Shipping and Delivery Policy explains how UnleashGo delivers:

• digital guides, journals, trackers, workbooks, previews, and other downloadable resources;
• Quiet Walks Club apparel and other physical print-on-demand products; and
• orders containing both digital and physical products.

Nothing in this policy limits any mandatory consumer rights that apply under the law of your country.

1. Digital Products

UnleashGo guides, journals, trackers, workbooks, previews, and other downloadable resources are digital products supplied electronically.

No physical book, printed workbook, or parcel will be shipped unless the relevant product page expressly states otherwise.

After payment has been successfully processed, access to a digital product is normally provided through one or more of the following:

• the order confirmation or order-status page;
• a download page displayed after checkout;
• a download email sent to the email address used during checkout; or
• the customer account order history, where available.

Digital-file delivery is managed through Filemonk. No physical shipping charge applies to a digital-only order.

Access may occasionally be delayed because of payment verification, an incorrect email address, email filtering, or a temporary technical issue.

For assistance locating or opening a digital purchase, please visit our Download Help page.

2. Physical Print-on-Demand Products

Quiet Walks Club apparel and other physical products are generally produced after an order is placed.

Because these products are made on demand, the order may enter production shortly after payment has been confirmed.

Physical products may be manufactured and shipped by a third-party fulfilment partner from a facility selected according to product availability, destination, production capacity, and delivery efficiency.

The country from which a product is shipped may therefore differ from the country in which UnleashGo is operated.

3. Production and Processing

Production time is separate from shipping time.

The estimated production or fulfilment timeframe shown on the product page, during checkout, in the order confirmation, or in a subsequent order update forms part of the delivery information for the order.

Production may take longer during:

• public holidays;
• periods of unusually high demand;
• temporary stock or material shortages;
• quality-control reviews;
• carrier disruptions; or
• events outside reasonable operational control.

Where a material delay becomes known, UnleashGo will provide an update when reasonably possible.

4. Shipping Destinations and Charges

Available shipping destinations, delivery methods, and shipping charges are displayed during checkout after the customer enters a delivery address.

Shipping prices may vary according to:

• the destination country or region;
• the products ordered;
• package weight and dimensions;
• the fulfilment location;
• the carrier selected; and
• the delivery service available for the destination.

If no shipping method or price is displayed for a destination, the relevant physical product cannot currently be delivered to that address through the store.

5. Estimated Delivery Time

Any delivery date or delivery range displayed before or after checkout is an estimate unless UnleashGo expressly confirms that a specific date is guaranteed.

Estimated shipping time normally begins after production has been completed and the parcel has been transferred to the carrier.

Delivery time may be affected by:

• the destination;
• carrier operations;
• customs processing;
• weather or transport disruption;
• public holidays;
• incorrect or incomplete delivery information; or
• circumstances outside reasonable control.

UnleashGo will fulfil physical orders within the delivery period agreed with the customer and in accordance with any mandatory delivery deadlines applicable under consumer law.

6. Tracking Information

When tracking is available, the customer will normally receive a shipping-confirmation email containing a tracking link or tracking number.

Tracking information may require additional time to update after a shipping label has been created.

Some postal services, destinations, or low-cost delivery methods may provide limited tracking information.

7. Split Shipments and Mixed Orders

Products in the same order may be produced or shipped from different fulfilment locations.

An order may therefore arrive in more than one package and on different dates.

For a mixed order:

• digital products are delivered electronically;
• physical products are produced and shipped separately; and
• the digital delivery does not indicate that the physical portion of the order has been shipped.

Where available, separate tracking information may be issued for each physical package.

8. Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please verify:

• the recipient’s full name;
• street name and building number;
• apartment, unit, or access information;
• postal or ZIP code;
• city and country; and
• any information reasonably required by the local carrier.

If an address correction is required, contact UnleashGo immediately.

An address change cannot be guaranteed after production has started, a shipping label has been created, or the parcel has been transferred to the carrier.

Where a parcel is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the parcel can be sent again, except where applicable law provides otherwise.

9. Customs, Import Taxes, and Duties

A physical order crossing an international border may be subject to customs processing, import taxes, duties, handling charges, or other governmental fees.

Where these charges are not collected during checkout, they may be assessed by the destination country, carrier, or customs authority.

The customer is responsible for charges lawfully imposed by the destination authorities unless the checkout expressly states that those charges have already been included.

Customs processing may extend the estimated delivery time.

10. Delayed Packages

A tracking status may occasionally remain unchanged while a parcel is moving between carrier facilities.

Before contacting support, please:

• review the latest tracking information;
• verify the delivery address shown in the order confirmation;
• check for a delivery notice;
• ask household members, neighbours, reception staff, or a local collection point where appropriate; and
• allow the estimated delivery period to expire.

If the parcel has not arrived by the latest estimated delivery date, contact UnleashGo with the order number and delivery address.

UnleashGo will review the order and, where appropriate, investigate the shipment with the fulfilment partner or carrier.

11. Lost Packages

A package is not automatically considered lost merely because tracking has been temporarily delayed or has stopped updating.

If a shipment is confirmed as lost, or is not delivered within the agreed or legally applicable delivery period, UnleashGo will provide an appropriate remedy in accordance with applicable consumer law and the Refund and Returns Policy.

12. Damaged, Defective, or Incorrect Products

UnleashGo remains responsible for physical products until they are delivered to the customer, except where the customer independently arranged a carrier not offered by UnleashGo.

If a physical product arrives damaged, defective, materially different from the order, or incorrectly produced, contact UnleashGo as soon as reasonably possible.

Please provide:

• the order number;
• the email address used during checkout;
• a description of the problem;
• clear photographs of the product;
• photographs of the packaging and shipping label, where relevant; and
• any other information reasonably needed to review the claim.

After reviewing the issue, UnleashGo may provide a replacement, refund, price reduction, or another remedy required or permitted by applicable law.

13. Refused, Unclaimed, or Undeliverable Packages

A parcel may be returned to the fulfilment facility because:

• the delivery address was incomplete or incorrect;
• the recipient refused delivery;
• the parcel was not collected within the carrier’s collection period;
• the carrier could not access the delivery location; or
• customs requirements were not completed.

Contact UnleashGo if tracking indicates that a parcel is being returned.

Any reshipment, refund, or additional shipping cost will be assessed according to the circumstances, applicable consumer law, and the Refund and Returns Policy.

14. Order Changes and Cancellations

Because physical products may enter production shortly after an order is placed, changes or cancellations cannot be guaranteed once fulfilment has started.

Contact UnleashGo immediately if an order needs to be changed.

This limitation does not remove any mandatory cancellation, withdrawal, conformity, delivery, or refund rights available under applicable law.

15. Contacting UnleashGo

For questions about a physical shipment, please provide:

• the order number;
• the email address used during checkout;
• the recipient’s name;
• the delivery address;
• the tracking number, where available; and
• a brief description of the issue.

Email: info@unleashgo.com

Additional business and contact information is available in our Contact Information.