Download Help

Need Help Accessing Your Digital Purchase?

Most download problems can be resolved in a few minutes. Use the steps below to locate your files, open your download link, or contact UnleashGo if you still need assistance.

UnleashGo guides, journals, and workbooks are digital products. No physical book will be shipped.

Where to Find Your Download

After your payment has been successfully processed, your digital product may be available through one or more of the following:

  • the download email sent after your purchase;
  • the order confirmation or order status page;
  • the order history in your customer account, when available.

Look for a button or link labelled:

Download now.

or:

Access your files.

Please save a personal copy of the file after downloading it.

I Did Not Receive the Download Email

1. Check the email address used at checkout

The download is sent to the address entered when the order was placed.

Check your Shopify order confirmation to confirm which email address was used.

2. Check your other folders

Look in:

  • Spam;
  • Junk;
  • Promotions;
  • Updates;
  • Other inbox folders.

Search your inbox for:

  • UnleashGo
  • download
  • your order number;
  • the name of the product purchased.

3. Allow a few minutes

Most files are delivered shortly after successful payment. Some payment providers may require additional time to confirm a transaction.

4. Contact us if the email still does not arrive

Include:

  • your order number;
  • the email used at checkout;
  • the product name.

We will verify the order and review your download access.

Problems and solutions

My Download Link Does Not Work

Try these steps in order:

  1. Open the link in a standard browser such as Chrome, Safari, Firefox, or Edge.
  2. Copy the full link and paste it directly into the browser address bar.
  3. Temporarily disable aggressive ad blockers, privacy extensions, or pop-up blockers.
  4. Try a private or incognito browser window.
  5. Try another browser or device.
  6. Make sure that your internet connection is stable.
  7. Avoid opening the link inside an email or social-media app browser.

If the link has expired, reached an access limit, or still displays an error, contact us with a screenshot of the message.

Please do not publish or share your download link.

The File Will Not Open

Most UnleashGo digital resources are provided as PDF files.

You can usually open them with:

  • your web browser;
  • Adobe Acrobat Reader;
  • Apple Preview;
  • a phone or tablet PDF reader;
  • another compatible PDF application.

If the PDF displays an error

Try the following:

  1. Delete the incomplete file.
  2. Download it again using a stable connection.
  3. Confirm that the download finished completely.
  4. Save the file to your device before opening it.
  5. Open it with a different PDF reader.
  6. Restart your device if necessary.

If the newly downloaded file still cannot be opened, contact us and mention the product and device being used.

I am Using a Phone or Tablet

Digital products can usually be downloaded on a compatible phone or tablet, but the location of the saved file depends on the device.

On iPhone or iPad

Check:

  • the Files app;
  • the Downloads folder;
  • iCloud Drive;
  • the download icon in Safari.

On Android

Check:

  • the Files or My Files app;
  • the Downloads folder;
  • your browser’s download history.

For larger workbooks, printing, or saving a permanent backup, a computer may provide a more convenient experience.

I Cannot Find the File After Downloading It

Search your device for:

  • the product title;
  • .pdf;
  • UnleashGo;
  • files downloaded today.

You can also open your browser menu and select:

Downloads

Once found, move the file to a folder where you can access it easily in the future.

Can I Print My Resource?

Yes. UnleashGo digital products may be printed for your own personal use unless the product page states otherwise.

For best results:

  • download the PDF before printing;
  • select the correct page size;
  • use Actual size or Fit to page, depending on the document;
  • print only the pages you need;
  • check the print preview before confirming.

Colors and margins may vary depending on your printer, paper, ink, and settings.

Printing does not grant permission to reproduce, distribute, share, or resell the resource.

I Entered the Wrong Email Address

Contact us as soon as possible.

Include:

  • your full name;
  • order number, if available;
  • the incorrect email address;
  • the correct email address;
  • the product purchased.

For security, we may ask for additional non-sensitive information to verify that the order belongs to you.

Do not send:

  • your full card number;
  • security code;
  • banking password;
  • account password.

My Payment Was Completed, but the Order Is Still Processing

Some payment providers may take additional time to confirm a transaction.

The download may not be released until Shopify records the payment as successfully completed. Shopify requires a digital-delivery application to provide the file link, while the payment and order status remain managed through the store checkout. (Shopify Help Center)

If the payment remains pending for an unusual length of time:

  1. check your payment-provider account;
  2. look for the Shopify order confirmation;
  3. avoid placing several identical orders;
  4. contact us with your order number.

Before Contacting Support

Please have the following information ready:

  • order number;
  • email used at checkout;
  • product name;
  • device type;
  • browser or PDF reader;
  • a brief description of the issue;
  • a screenshot of any error message.

Do not include sensitive payment or medical information.

Still Unable to Access Your Purchase?

We will help verify your order and investigate genuine access problems.

Contact UnleashGo

Please include your order number and the email used during checkout so we can assist you efficiently.

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